Help center

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Frequently asked questions

Getting started

What is Albena?

Albena is a voice-first AI assistant for your home and life, built by Omar Huertas LLC. You say “Hey Albena” and she can help with your home, calendar, mail and everyday tasks. She is local-first and asks for your approval before she acts.

When will Albena be available?

Albena is in early access and not yet generally available. We are inviting people from the waitlist in small groups. There is no fixed public launch date yet; we will email waitlist members before anything changes for them.

Which devices does Albena run on?

Early access is focused on Apple devices, with a home hub that runs on a computer in your home. Support for more platforms and smart-home brands is planned. Tell us what you use when you join the waitlist and it helps us prioritize.

What can Albena connect to?

Smart home, media, work and communication tools, cloud and infrastructure, and identity and IT systems, all available in early access. You can also add any REST API or MCP server. See the connectors page for the full list.

Privacy and data

How does privacy work?

Albena processes as much as possible on hardware you control. This website sets no cookies and has no trackers, and we collect only what you send us through the waitlist and support forms. We never sell your data or use it for advertising. See the Privacy Policy for details.

How do I delete my data?

Email us from the address you signed up with and ask us to delete your data. We will remove your waitlist record and any early-access account data, and confirm when it is done. In the app you can also remove stored memories and disconnect calendar or mail at any time.

Does Albena make changes without asking?

No. Reads are instant, but any change is proposed to you first. High-risk actions also need a change record and your PIN, and everything is written to an audit log.

Why do the forms use a verification check?

The waitlist and support forms use Cloudflare Turnstile to block automated spam. It loads only when you reach a form, and it is the only third-party script on this site.

Contact and security

How do I contact you?

Use the form on this page or email omar@dbaomarhuertasllc.com. For anything urgent about your account or data, put “Urgent” in the subject line.

How do I report a security issue?

Email omar@dbaomarhuertasllc.com with details and steps to reproduce. Our security page and security.txt explain how we handle reports.

I found an accessibility barrier on the site.

Please tell us the page and what went wrong using the form. We aim to reply within 2 business days and fix confirmed issues promptly.

Response times

Support email
Within 2 business days, usually sooner
Privacy requests
Acknowledged in 5 business days, completed within 30 days
Security reports
Acknowledged promptly

Albena is an early-access product built by a small team, so please bear with us during busy periods. See also the Terms and Privacy Policy.